How to return or exchange items and return policies.
HOLIDAY SEASON 2024: Extended Returns Period. Items purchased from 29th November 2024 can be returned all the way to January 7, 2025. (You must start the return by January 7th). Please find below our returns & exchange policy; please carefully read b
HOLIDAY SEASON 2024: Extended Returns Period. Items purchased from 29th November 2024 can be returned all the way to January 7, 2025. (You must start the return by January 7th). Below is a step by step guide on how to initiate a return or exchange wi
To purchase a shipping label online from us, please head here. Alternatively, you may purchase postage at the post office yourself at your own expense. Please send returns to this address only. SOLE AU ReturnsPO BOX 520Stanhope GardensNSW 2768Austral
Returns are usually processed by our returns team within 3-7 business days of us receiving the parcel. During busy periods such as Black Friday, December - January, please allow the returns team up to 10 business days to process your return. In the r
You may contact us before your order is dispatched to request a cancellation. Order cancellations requested by customers after an order is placed will incur a 20% restocking fee. This is to cover the transaction fees and other costs associated with m
Our standard returns portal is for Australian customers only. DO NOT USE IT IF YOU ARE NOT IN AUSTRALIA. To return an item internationally, please head to your local post office and purchase a cardboard box and place your sneaker inside it. Then purc