How do I make a return or exchange? (International)Updated 2 months ago
Our standard returns portal is for Australian customers only.
DO NOT USE IT IF YOU ARE NOT IN AUSTRALIA.
To return an item internationally, please head to your local post office and purchase a cardboard box and place your sneaker inside it. Then purchase postage and send your item off to us.
We highly recommend printing out your order confirmation email and placing it inside the box. This is so we can identify your return when it reaches us.
Please send to this address;
Name: SOLE AU Returns
Address Line 1: PO BOX 520
Address Line 2: Stanhope Gardens Post Office
City: Stanhope Gardens
State: NSW
Postal Code: 2768
Country: Australia
Email: [email protected]
You will be required to pay for all international shipping costs unless we sent you the incorrect item. In this event, please let us know of the shipping charges incurred and provide us with a receipt and we will reimburse you.