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Shipping & Delivery

Information regarding shipping and delivery

When will my order be dispatched?

SOLE AU partners with multiple logistics providers to offer a seamless and fast fulfilment experience for all our customers. We aim to ship out 99% of all orders within 2 business days of the order being placed. If your order shipping method states;

How can I track my order?

Once your order is ready for dispatch, you will receive an email with tracking information. The shipping company will also send you emails to keep you updated on the delivery process. Please always check your spam or junk mail folders if you can't fi

I need to make changes to my shipping information

It is possible prior to the dispatch of your order for us to make changes to the shipping information you initially provided to us at checkout. Please contact us ASAP through our helpdesk or email and we will make these changes for you. If your item

My order is running behind

We apologise if your order has run behind and not arrived to you in the quoted timeframe at checkout. An order is not considered late until the latest delivery date quoted at checkout has passed. For example; If your order stated it would arrive in 5

Duties, Taxes & Customs when purchasing Internationally

When ordering from us internationally (outside of Australia), please be mindful of any customs charges, import taxes or duties incurred when your item reaches your destination country. These costs are paid to the governing bodies of your destination