100% Authenticity Money Back GuaranteeUpdated a year ago
At SOLE AU, we take immense pride in providing our customers with an unparalleled 100% Authenticity Guarantee.
Our money back policy in combination with our Authenticity Guarantee is designed to ensure the utmost customer satisfaction and the highest level of pre-purchase confidence.
We understand the importance of genuine products and the trust our customers place in us. That's why we have implemented a rigorous authentication process to ensure that every pair of sneakers we sell is 100% authentic. We meticulously examine each shoe, scrutinizing every detail, from the stitching to the materials used.
We have established strong relationships with authorized distributors and reputable suppliers, enabling us to source directly from trusted manufacturers. Additionally, we keep ourselves up-to-date with the latest industry standards and authentication techniques to stay ahead of counterfeiters.
With a commitment to delivering the highest quality sneakers, our customers have the peace of mind that they are investing in authentic, premium footwear.
We have sold over 20,000 pairs of sneakers and have not had a single item we sold proven to be counterfeit.
Rest assured that in the rare instance that an item sold by us is found to be and proven beyond doubt to be inauthentic, we will provide you with a full refund and a store credit of $200.
However, the following conditions must all be met;
- The product is proven by a 3rd party reputable and qualified professional to be inauthentic and put into writing and signed by a JP (Justice of the Peace).
- The product is returned to us in the condition it was received in (shipping costs will be covered by us)
- The buyer signs a Statutory Declaration attesting by law that they have not engaged in any fraudulent, misleading or deceptive behavior.
We take attempts to mislead, defraud us and fraudulenty take advantage of the money-back guarantee seriously. Violators will be subject to criminal prosecution and civil action against them.
If you have any questions or concerns relating to this, please contact the Director of SOLE AU at [email protected]